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Re: How to avoid giving CS away for free
I've seen cases in which the internal cost or value of CS given away for free is deducted from the revenue or gross margin that is commissionable to Sales and/or applied to quota retirement.1 -
Re: Will freemium fundamentally change sales?
@JasonSeals, Kyle Poyar did a recent post about Sales-assist selling in PLG, which is common in a Freemium world. Thought you'd like to see it: https://www.linkedin.com/posts/kyle-poyar_productledsal…1 -
Re: Will freemium fundamentally change sales?
@JasonSeals, you're absolutely right. I've had a lot of experience supporting companies that use freemium and free trial offers where we handle the automated transactions through ecommerce. Sales sti…3 -
Re: Digital touch Customer Success approach (1000+ customers)
@Pavlo Paoliahushko, I did an interview with a customer success leader at PandaDoc in a blog post that deals with arming customer success teams with product data, digital scale customer success and P…1 -
Re: Robot Process Automation
@John Ragsdale, I think including RPA (in by extension Machine Learning and AI) in your tech stack surveys would be great! @Kelly Wilson, a few months ago I had a very informative discussion with Nic…4